Our Policies

Minimum Age

Tufting Workshops: Participants must be aged 16 and above.

Payment

Bookings and payment may be made through our website, via Google Pay, Apple Pay, Visa, MasterCard, and PayNow.

For questions and inquiries, please reach us on WhatsApp here, at +6580230237, or at hello@tuftclub.com.

Rescheduling

Rescheduling may be made once to a date within 2 weeks (only to weekdays) from the original appointment date, at least 24 hours before scheduled appointment time. Reschedule slots are subject to availability.  

We do not offer refunds after payment confirmation. 

No-shows will be considered as slots used.  

To reschedule, please contact us via WhatsApp here, or at +6580230237. 

Member Policies

1) Member prices are only applicable to members, and first time tufters are subject to original pricing.

2) Extensions to tufting sessions will not be subject to 15% off for members.

Gift Card Policy

Gift cards are valid 6 months from purchase date.

Slots purchased may be used on separate occasions, or all at once with a group.

Giftcards are non-refundable.